Privacy Policy

1. How We Collect Your Personal Data

We Collect Your Personal Data In The Following Ways:

• When you register for or use the Pivvot platform or wearable devices.
• When you participate in our surveys, events, or campaigns.
• When you provide feedback on our products or services.
• When you visit our website or app and leave behind contact information.
• When you communicate with us via email or written correspondence.
• Automatically through wearable sensors and health monitoring features (e.g. heart rate, HRV, sleep stages, SpO2, stress levels, blood pressure trends) with your consent.

2. Types Of Personal Data We Collect

The Types Of Personal Data We Collect May Include:

• Contact information such as name, email address, and mobile phone number.
• Health and biometric data including heart rate, heart rate variability (HRV), blood pressure trends, SpO2, sleep stages, stress levels, body temperature, and activity metrics.
• Device and usage data such as IP addresses, browser type, operating system, and app interaction data.
• Organisational information for enterprise accounts, including department, role, and anonymised team-level wellness trends.

3. How We Use Personal Data

We Use Your Personal Data To:

• Deliver personalised health insights, AI-powered recommendations, and wellness reports.
• Monitor and improve employee wellbeing and workplace performance for enterprise clients.
• Develop and improve our products, services, features, and AI models.
• Provide customer care and account management.
• Respond to enquiries, update requests, and feedback.
• Comply with legal obligations and regulatory requirements.

4. Who We Disclose Your Personal Data To

We May Disclose Your Personal Data To The Following Parties:

• Enterprise HR administrators and wellness programme managers (anonymised, aggregated trends only — individual biometric data is never shared without your explicit consent).
• Providers of professional services such as auditors, lawyers, and consultants.
• Government agencies and regulatory authorities, where required by law.
• Data processing and hosting companies such as cloud service providers and IT service providers.

We will use our best endeavours to ensure that your personal data is protected by all third parties who process it on our behalf.

5. Health Data & Employee Privacy

Pivvot takes the privacy of health data extremely seriously. Individual biometric data is always kept confidential. Organisational dashboards display only aggregated, anonymised workforce trends — no individual health records are visible to employers without explicit employee consent. Employees retain full control of their personal health data at all times and may choose what data to share with their organisation.

6. Obtaining And Withdrawing Consent

Before we collect, use, or disclose your personal data, we will notify you of the purpose and obtain your consent. You may withdraw your consent at any time by contacting us or using the opt-out features within the app. Please note that withdrawal of consent may limit certain features of the Pivvot platform.

7. How You Can Access And Correct Your Personal Data

You may contact us at any time to find out what personal data we hold about you, how it has been used, and to request corrections. We will endeavour to fulfil your request within 30 days. Before we accede to your request, we may need to verify your identity.

8. How We Protect Your Personal Data

Pivvot uses enterprise-grade security measures to protect your personal data, including encrypted data transmission and storage, access controls, and regular security audits. We will only share your data with authorised persons on a need-to-know basis. All third-party data processors are bound by contractual information security arrangements.

9. How We Retain Your Personal Data

We will not retain your personal data beyond what is necessary for business or legal purposes. Personal data that is no longer needed will be securely destroyed or permanently anonymised in accordance with our data retention policy.

10. Cookies And Tracking

We use cookies and similar tracking tools (including Google Analytics) to collect information about your activity on our website and app. You may instruct your browser to refuse all cookies, though some features of the Site may be affected. We may also use remarketing tools to serve relevant advertising based on your past interactions with our platform.

11. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and, where appropriate, by email. Please review this page periodically. Changes are effective when posted.