Frequently Asked Questions
Quick answers to common questions
Our team will guide you through onboarding tailored to your
organisation. Then download Pivvot from the Google Play
Store or App Store based on your device, Activate your
account and grant necessary permissions on your mobile
device to get going. No wearable is needed to get started.
Yes. Individual biometric data is always confidential. HR
dashboards show only aggregated, anonymised trends,
employees retain full control of their personal data at all
times.
A Score is a single number that reflects a user’s current
state, derived from multiple biometric and behavioral inputs
using validated, science-backed models. Pivvot provides
Scores for Activity, Sleep, Readiness, Mental Wellbeing, and
Overall Wellbeing. Behind each Score is a transparent
methodology so users can trust what the number represents.
You can view contributing factors to understand what’s
driving it.
No—these are wellness insights, not a diagnosis. If you’re
concerned, speak with a qualified professional.
This usually means we’re not receiving health data yet.
Confirm permissions are enabled and your device has recent
activity/sleep recorded. Likely causes: No health data
available, permissions off, or sensors not enabled.
Sleep often appears after your phone finishes syncing.
Please check again later or open your Pivvot app and pull
down to refresh and force a sync. Ensure you access the
Pivvot app to read your scores regularly.
We use this permission to read health & lifestyle signals
(sleep, activity, vitals, etc.) so we can generate your
scores and insights.
Permissions can be turned off accidentally, or background
restrictions can stop syncing. Please re-check permissions
and try reopening the app.
They update as new data arrives. Some summaries are near
real-time; others reflect daily patterns.
We don’t sell your data. Data use is governed by the privacy
policy and is used to provide the features you enabled.
Yes Pivvot branded wearables(Ring, Strap) are compatible,
they can enrich some patterns (e.g. Sleep, Stress,
heart-rate-based archetypes).
Yes, Pivvot includes a companion Web Portal that enables
Administrators to create and manage teams, launch
challenges, track participation, and manage Rewards program
- all from a Centralized Dashboard.
