Frequently Asked Questions

Quick answers to common questions

Our team will guide you through onboarding tailored to your organisation. Then download Pivvot from the Google Play Store or App Store based on your device, Activate your account and grant necessary permissions on your mobile device to get going. No wearable is needed to get started.

Yes. Individual biometric data is always confidential. HR dashboards show only aggregated, anonymised trends, employees retain full control of their personal data at all times.

A Score is a single number that reflects a user’s current state, derived from multiple biometric and behavioral inputs using validated, science-backed models. Pivvot provides Scores for Activity, Sleep, Readiness, Mental Wellbeing, and Overall Wellbeing. Behind each Score is a transparent methodology so users can trust what the number represents. You can view contributing factors to understand what’s driving it.

No—these are wellness insights, not a diagnosis. If you’re concerned, speak with a qualified professional.

This usually means we’re not receiving health data yet. Confirm permissions are enabled and your device has recent activity/sleep recorded. Likely causes: No health data available, permissions off, or sensors not enabled.

Sleep often appears after your phone finishes syncing. Please check again later or open your Pivvot app and pull down to refresh and force a sync. Ensure you access the Pivvot app to read your scores regularly.

We use this permission to read health & lifestyle signals (sleep, activity, vitals, etc.) so we can generate your scores and insights.

Permissions can be turned off accidentally, or background restrictions can stop syncing. Please re-check permissions and try reopening the app.

They update as new data arrives. Some summaries are near real-time; others reflect daily patterns.

We don’t sell your data. Data use is governed by the privacy policy and is used to provide the features you enabled.

Yes Pivvot branded wearables(Ring, Strap) are compatible, they can enrich some patterns (e.g. Sleep, Stress, heart-rate-based archetypes).

Yes, Pivvot includes a companion Web Portal that enables Administrators to create and manage teams, launch challenges, track participation, and manage Rewards program - all from a Centralized Dashboard.